大部分公司不是输在员工，是输在程序Most companies don't lose to the employee. They lose to procedure.
三个最常见的剧本The three most common scripts
01
你以为你在处理纪律问题You think you're handling discipline
其实你在制造证据，对你不利的证据。You're actually creating evidence. Against yourself.
02
口头警告了三次，一次都没写下来Three verbal warnings, none written down
在工业法庭，等于从来没发生过。In court, none of them happened.
03
然后你收到那封信Then the letter arrives
员工提交一份 S.20 申请，几乎不花什么成本。你接下来要花的，是一到三年，和一笔可观的律师费。Filing a S.20 claim costs the employee next to nothing. What it costs you is one to three years, and a substantial legal bill.
没有书面记录的辅导，在工业法庭等于从未发生过。Undocumented counselling never happened in court.
Undocumented counselling never happened in court.
做错的代价，是会累加的The cost of getting it wrong compounds
不是三选一，是三样一起来Not one of these. All of them, together.
月薪 × 12–2412–24 months' salary工业法庭 back pay 上限。月薪 RM5,000 的员工，即 RM60,000 – RM120,000。The Industrial Court back pay ceiling. On a RM5,000 salary, that is RM60,000 – RM120,000.+
RM10,000 – RM50,000+律师及顾问费，与赔偿分开计算。Legal and consultant fees, on top of the compensation.+
1 – 3 年1 – 3 years案件耗时。这段期间，HR 与管理层要反复出庭、翻找记录。To resolution. Through all of it, your HR and management are back in hearings, digging for records.
一宗处理不当的解雇，代价可能是六位数，外加两三年。One badly handled dismissal can cost six figures, plus two or three years.而这一切，通常始于一次没有写下来的口头警告。And it usually starts with one verbal warning nobody wrote down.
以上为一般范围，用于说明，不构成对任何个案的预测。实际结果视个案事实、证据与法律适用而定。Illustrative general ranges, not a prediction for any specific case. Every case turns on its own facts, evidence and applicable law.
这堂课为谁而设Who this is for
中小企业业主SME Business OwnersHR 经理HR Managers行政主任Admin Executives部门主管Department Heads任何涉及纪律管理的人员Anyone handling discipline
两天后，你能做到什么What you'll walk away able to do
你会知道什么时候必须开 DI，什么时候不用，不再靠猜Know when a DI must be opened, and when it must not. No more guessing.
你会写出一封在法庭上站得住脚的 Show Cause 信Write a Show Cause letter that stands up in court.
你会在模拟中实际担任聆讯角色，清楚主席、检控官、记录员各自该说什么You take a real seat in the simulated hearing, and learn what the Chairperson, Presenting Officer and Recording Officer each say.
你会掌握 Medical Board Out 的完整流程，这是大部分 HR 从未接受过训练的部分Master the complete Medical Board Out process. The part most HR were never trained on.
你会带走一整套可以直接用的信件与文件模板Take home a complete, ready-to-use letter and document template kit.
你会知道那十个最常见的错误，以及怎么一个都不犯Know the ten most common mistakes, and how to make none of them.
两天课程大纲The two-day curriculum
10 个模块 · 4 个互动练习 · 4 场完整模拟 · 全程 Zoom 直播10 modules · 4 exercises · 4 full simulations · live on Zoom
六大类不当行为 · 终止雇佣的四大路线 · 惯性迟到的处理 · 旷工的正确处理 · 互动练习 ①Six misconduct categories · the four routes to termination · habitual lateness · handling AWOL correctly · Exercise ①
大部分 DI 课程完全跳过的模块。什么情况下才该启动 MBO· 完整流程 · 四封必备信件 · 常见错误 · 互动练习 ④The module most DI courses skip entirely. When MBO is the right route · full process · the four required letters · common mistakes · Exercise ④
辅导 → 口头警告 → 书面警告 → Show Cause → DI 的完整升级路线 · 五级纪律管理框架 · 亲手拆解一封写错的 Show Cause 信 · 互动练习 ②③The full escalation path from counselling to DI · the 5-tier discipline framework · dissect a deliberately flawed Show Cause letter yourself · Exercises ② & ③
DI 通知书 · 调查期间的停职· 聆讯流程 · 多控罪、证人管理、员工缺席等特殊情况DI notice · suspension during investigation · the hearing itself · multiple charges, witness management, absent employees
从主席到旁观员，每个位置的职责与禁区，谁可以坐、谁不可以坐From Chairperson to Observer: what each seat may and must not do, and who may not sit at all
文件、电子、人证、实物四大类证据 · CCTV 与聊天记录的正确保存 · 检控官的问话边界Documentary, electronic, testimonial and physical evidence · preserving CCTV and chat records properly · where questioning must stop
情绪爆发、拒绝出席、常见抗辩策略 · 员工能不能带律师？（工业法庭的明确立场）Outbursts, refusal to attend, common defence strategies · can the employee bring a lawyer? (The Industrial Court's clear position)
旷工 AWOL 与盗窃 Theft 两个完整案件，分组进行，每轮 35 分钟加导师拆解Two complete cases, AWOL and theft, run in groups: 35 minutes per round plus trainer debrief
性骚扰案的正确处理 + 导师示范 MBO · 八段式 DI 报告结构与处分比例原则Handling a harassment case properly + trainer-led MBO demo · the 8-part DI report and proportionality in the decision
十大最常见错误 · 工业法庭的现实 · 18 项三阶段文件清单（课程内完整拆解）The top 10 mistakes · Industrial Court reality · the 18-item, three-phase documentation checklist (fully unpacked in class)
四场完整模拟，不是案例讨论Four full simulations. Not case discussion.
你不是在听别人讲 DI。你会亲自坐上主席的位子。You won't be listening to someone talk about DI. You'll take the Chairperson's seat yourself.
CASE 1
旷工 AWOLAWOL
连续缺勤的完整处理Handling continuous absence, end to end
CASE 2
盗窃 TheftTheft
长期服务员工的诚信案件An integrity case involving a long-serving employee
MICLOH 迈扩人力资源顾问及 MICLOH Academy 迈扩学院 创办人 · 人力资源管理专家Founder of MICLOH Consulting Group and MICLOH Academy · HR management specialist
2024 年度马来西亚 HRDC Trainer Award 得主Winner of the Malaysia HRDC Trainer Award 2024
超过 25 年中小企业至跨国公司管理实战经验Over 25 years of hands-on management experience, from SMEs to multinationals
多所本地企业及跨国公司委任人力资源顾问Appointed HR consultant to local companies and multinationals
培训超过 10,000 名 HR 及企业老板Has trained more than 10,000 HR practitioners and business owners
英国特许管理协会 CMI 特许管理经理 Fellow 会员Chartered Manager and Fellow of the Chartered Management Institute (UK)
美国人力资源协会 HRCI 认证 SPHRiHRCI-certified SPHRi (USA)
早鸟优惠价 · 现已开放Early-Bird Rates, Now Open
2026 年 9 月 10–11 日 · 9am–5pm · Zoom 线上进行 · HRDC Claimable10–11 September 2026 · 9am–5pm · Live on Zoom · HRDC Claimable
《实战PIP与不达标表现管理》学员专属Exclusive for alumni of Managing Underperformance Through Effective PIP
凡出席过 PIP 研讨会的学员，报名本课程立减 RM500。报名时输入 IC 号码即自动核实。Attended our PIP seminar? Take RM500 off this programme. Verified automatically by IC number at registration.
− RM500
早鸟优惠倒数Early-bird ends in8月31日后恢复标准价 RM4,888Standard rate RM4,888 applies from 1 Sep
1选择 HRDC 途径报名Register via the HRDC route在下方表格中选择 HRDC，填写公司 SAPEI 资料。Pick HRDC in the form below and fill in your company's SAPEI details.
2我们发送申请指南We send the application guide申请指南与所需文件清单会电邮给您，团队全程跟进。You get the guide and document checklist by email, with our team following through.
3获批后出席Attend once approvedGrant 获批后，贵公司无需先行付款。Once the grant is approved, no upfront payment is needed from your company.
请尽早报名，预留 HRD Corp 审批时间。Register early to allow HRD Corp processing time.
公众价PUBLIC
公众价（非 HRDC）Public (non-HRDC)
RM3,188 / 位pax
HRDC 途径：RM3,488Via HRDC: RM3,488
ED / EMBA 学员价（非 HRDC）ED / EMBA Students (non-HRDC)
RM2,688 / 位pax
HRDC 途径：RM2,988Via HRDC: RM2,988
团体优惠Group Discount
−10% 5 人或以上5 pax or more
在所选价格上再折 10%A further 10% off your selected tier
以上为早鸟优惠价。标准价（现场／逾期报名）为 RM4,888，提早报名锁定优惠。The rates above are the early-bird rates. The standard walk-in / late rate is RM4,888 — register early to lock yours in.
不会。课程从「什么是不当行为」开始，一路带到完整聆讯。第一天全部是基础和流程，第二天才进入实战模拟。No. It starts from "what counts as misconduct" and builds to the full hearing. Day one is foundations and process; simulations only begin on day two.
适合。课程明确为中小企业业主、部门主管和行政主任设计。实际上，很多 DI 出问题正是因为主管不知道自己不该坐在 Panel 上。Yes. It's explicitly designed for SME owners, department heads and admin executives. Many DIs go wrong precisely because a supervisor didn't know they shouldn't sit on the panel.
中文授课，法律术语保留英文。因为你实际要写的信、要交的文件、上法庭要用的语言，都是英文。Chinese, with the legal terminology in English: because the letters you'll write, the documents you'll file and the courtroom language are all English.
课程通过 Zoom 直播进行，模拟环节按角色分组进行，每位学员都会实际担任聆讯角色，导师逐轮拆解。这不是听讲，是操作。The class runs live on Zoom. Simulations run in role-based groups, every participant takes a hearing role, and the trainer debriefs each round. This is doing, not listening.
有。这是 HRCI 认可课程，完成后颁发证书，证书附二维码可在线核实。Yes. This is an HRCI-approved programme. You'll receive a certificate with a QR code that verifies online.
会，而且是完整的一个模块。这是大部分 DI 课程完全跳过、但 SME 最容易出事的部分。Yes, as a full module of its own. It's the part most DI courses skip entirely, and where SMEs are most exposed.
可以。Show Cause 信、警告信、DI 通知书、决定书、DI 报告模板全部提供。但请注意，本课程为培训用途，不构成法律意见，实际案件请咨询持牌劳资关系顾问。Yes. Show Cause letters, warnings, DI notices, decision letters and the DI report template are all included. Note that this is training, not legal advice: for live cases, consult a licensed IR practitioner.
下一封 Show Cause 信，写对它Write the next Show Cause letter right
2026 年 9 月 10–11 日 · 9am–5pm · Zoom 线上进行10–11 September 2026 · 9am–5pm · Live on Zoom
