Terms of Use

1. Acceptance of Terms

By using the Site, submitting any form on the Site, registering for any MICLOH programme, or otherwise engaging with our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and by our Privacy Policy.

These Terms constitute a binding legal agreement between you and MICLOH. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. About MICLOH & Our Services

MICLOH Consulting Group Sdn Bhd is a company duly incorporated in Malaysia (Registration No. 1177083-K) with its registered address at 09-09 Austin 18 Versatile Business Suites, Jalan Austin Perdana 3, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia.

MICLOH provides professional development, human resource consulting, and corporate learning services in Malaysia, including (without limitation):

• Executive Degree in HR Management & Development (EDHRMD)
• Executive MBA in Leadership & Management (EMLM / EMBA)
• MICLOH Employment Act 1955 Seminar and other public seminars
• In-house corporate training programmes
• HR retainer, consulting, and customised HR solutions
• Team-building and experiential learning programmes
• Collaborative programmes offered together with local institutions or universities

3. Accreditation & Representations

MICLOH is registered with HRD Corp (Human Resources Development Corporation, Malaysia) as a training provider, and is a Recognised Centre of the Chartered Management Institute (CMI), United Kingdom for the delivery of specified CMI-accredited qualifications.

You expressly acknowledge and accept the following:

• The Executive Degree in HR Management & Development (EDHRMD) and the Executive MBA in Leadership & Management (EMLM / EMBA) programmes are NOT accredited by the Malaysian Qualifications Agency (MQA).
• MICLOH does not represent or warrant that any of its programmes confer qualifications recognised by MQA, the Malaysian Public Service Department (JPA), or any Malaysian public-sector body for the purpose of public service pay grading, civil service promotion, or equivalent statutory recognition, unless MICLOH has explicitly stated otherwise in writing in relation to a specific programme.
• Where MICLOH delivers programmes in collaboration with local institutions or universities (whether Malaysian or foreign), such collaborative programmes are NOT MQA-accredited unless the partner institution has separately obtained MQA accreditation for that specific programme and has provided MICLOH with written confirmation of that accreditation.
• MICLOH is one of several organisations in Malaysia recognised by CMI. MICLOH does not claim to be the "sole", "only", or "exclusive" CMI centre in Malaysia, and any inference of exclusivity is expressly disclaimed.
• Certifications issued at the conclusion of MICLOH programmes are MICLOH certificates (or, where applicable, certificates co-issued with a named accreditation partner such as CMI UK). They do not represent accreditation by MQA unless explicitly stated.
• It is your responsibility to verify, prior to enrolling, whether a programme's accreditation (or lack thereof) meets your personal, employer, regulatory, or immigration requirements. MICLOH disclaims any liability for reliance on any accreditation assumption not expressly confirmed in writing by MICLOH.

4. Programme Enrolment & Fees

Enrolment in any MICLOH programme is subject to availability, eligibility, and MICLOH's acceptance of your registration. MICLOH reserves the right to accept or decline any enrolment application at its sole discretion and without providing reasons.

All fees are quoted in Malaysian Ringgit (RM) and are exclusive of applicable government taxes unless otherwise stated. Payment methods, early-bird pricing, discounts, and programme-specific terms are as published on the corresponding programme page at the time of registration and form part of the contract between you and MICLOH.

MICLOH reserves the right to reschedule, postpone, relocate, change the format of (e.g., from in-person to online, or vice versa), or cancel any programme due to insufficient enrolment, force majeure, or other operational reasons. In such cases, MICLOH will at its discretion offer you a transfer to a comparable rescheduled session or a credit note of equivalent value. Where MICLOH cancels a programme in full and does not offer a reasonable alternative, any prepaid fee for that programme will be refunded to the paying party.

5. Refund & Transfer Policy

This default rule applies to all MICLOH programmes, including (without limitation) EDHRMD, EMBA (EMLM), in-house training engagements, retainer and consulting services, team-building programmes, and collaborative programmes with partner institutions.

Programme-specific exceptions: Where MICLOH has published refund or transfer terms for a particular programme (for example, the free employee-substitution right that applies to the MICLOH Employment Act 1955 Seminar, subject to notice being given at least 7 days before the event), those published terms will govern exclusively for that programme and only within the stated conditions. No refund or transfer right will be implied where none is expressly stated.

HRDC / HRD Corp grant applications: Where you have elected to pay via HRD Corp grant, your payment obligations to MICLOH remain in full pending HRD Corp approval. If HRD Corp declines or reduces your grant for any reason, you remain responsible for the full programme fee owed to MICLOH.

Non-attendance: Failure to attend a programme in whole or in part, for any reason whatsoever, does not entitle you to any refund, credit, or transfer, unless expressly stated otherwise in the applicable programme-specific terms.

Chargebacks: Initiating a payment card chargeback in circumstances where no refund is due under these Terms shall constitute a material breach. MICLOH reserves the right to recover all resulting costs (including bank fees, legal costs, and collection costs) from you, and to suspend any current or future services.

6. User Accounts

Certain parts of the Site may require an account (for example, staff access to the MICLOH Programme Registrar "MPR", student portal access, or participant self-service registration). You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify MICLOH immediately of any unauthorised use of your account. MICLOH is not liable for any loss or damage arising from your failure to safeguard your credentials.

7. Intellectual Property

All content on the Site and all course materials, slides, workbooks, templates, videos, assessments, frameworks, methodologies, trade marks, logos, and other materials provided in connection with any MICLOH programme (collectively, "MICLOH Content") are the intellectual property of MICLOH Consulting Group Sdn Bhd, its licensors, or its accreditation partners, and are protected by Malaysian and international copyright and intellectual property laws.

Except as expressly permitted in writing by MICLOH, you shall not:

• Copy, reproduce, distribute, publish, display, sell, or license any MICLOH Content;
• Record any MICLOH classroom session, webinar, or live event by audio, video, or other means;
• Share, forward, upload, or transmit any MICLOH Content to any third party, including through social media, messaging apps, cloud storage, or file-sharing services;
• Use MICLOH Content to create derivative works, train machine-learning models, or build competing products or programmes;
• Remove or obscure any copyright, trade mark, or proprietary notice on any MICLOH Content;
• Use the MICLOH name, logo, or trade marks without prior written consent from MICLOH.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use MICLOH Content solely for your own personal learning in connection with an enrolled programme. All other rights are reserved.

8. Acceptable Use

You agree not to:

• Use the Site or any MICLOH service for any unlawful, fraudulent, or harmful purpose;
• Submit false, misleading, or impersonated information when registering, enrolling, or contacting us;
• Attempt to gain unauthorised access to MICLOH systems, data, networks, or accounts;
• Interfere with or disrupt the Site, including by introducing viruses, malware, or denial-of-service attacks;
• Scrape, crawl, or harvest data from the Site except via documented public APIs with prior written consent;
• Disrupt the learning experience of other participants in any MICLOH programme (including harassment, discrimination, or abusive conduct);
• Use MICLOH services to solicit other participants for unrelated commercial, political, or religious purposes;
• Breach any applicable Malaysian law or regulation while using the Site or MICLOH services.

9. Third-Party Services & Links

The Site may contain links to third-party websites, and MICLOH services may rely on third-party platforms (such as Stripe for payments, HRD Corp's eTRIS for grant applications, YouTube and Zoom for video, HubSpot for CRM, Meta / Google for analytics and advertising). MICLOH is not responsible for the content, practices, or availability of any third-party service. Your use of any third-party service is governed by that third party's own terms and privacy policy.

10. Disclaimers & Limitation of Liability

The Site and all MICLOH services are provided on an "as-is" and "as-available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by Malaysian law. MICLOH does not warrant that:

• The Site or services will be uninterrupted, error-free, or secure;
• Any specific learning outcome, career progression, salary increase, qualification recognition, or employment outcome will result from participation in any MICLOH programme;
• Third-party accreditation, MQA accreditation, HRDC claim approval, or any regulatory outcome will be obtained or maintained;
• Information on the Site is complete, up-to-date, or free of errors.

Limitation of liability: To the fullest extent permitted by applicable Malaysian law, MICLOH, its directors, officers, employees, and consultants shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, or career opportunity, arising out of or in connection with your use of the Site, any MICLOH programme, or these Terms, even if advised of the possibility of such damages.

Cap on liability: Without prejudice to the foregoing, MICLOH's aggregate liability to you under or in connection with these Terms and any programme shall not exceed the total fees actually paid by you to MICLOH for the specific programme giving rise to the claim, in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable Malaysian law (including the Consumer Protection Act 1999 where it applies).

11. Indemnification

You agree to indemnify, defend, and hold harmless MICLOH, its directors, officers, employees, consultants, and accreditation partners from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal costs) arising out of or in connection with (a) your breach of these Terms; (b) your misuse of MICLOH Content or services; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party right.

12. Termination / Suspension

MICLOH may, without notice and at its sole discretion, suspend or terminate your access to the Site, any user account, or any programme for any breach of these Terms, including (without limitation) non-payment, misuse of MICLOH Content, harassment of other participants, or any conduct that MICLOH reasonably considers prejudicial to its reputation or operations.

Termination does not entitle you to any refund. Sections that by their nature should survive termination (including accreditation disclosures, intellectual property, refund policy, disclaimers, liability, indemnification, and governing law) shall continue in full force and effect.

13. Privacy & Data Protection

Your use of the Site and MICLOH services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.

14. Changes to These Terms

MICLOH may revise these Terms at any time by updating this page. The "Last Updated" date at the top of this page indicates when these Terms were last revised. Material changes will be communicated via the Site or by email where reasonably practicable. Your continued use of the Site or MICLOH services after any change constitutes acceptance of the revised Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict-of-law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved amicably through good-faith discussion between the parties within thirty (30) days of written notice.

If the dispute remains unresolved after such period, the parties irrevocably submit to the exclusive jurisdiction of the courts of Johor Bahru, Johor, Malaysia. The parties may, by mutual agreement, elect to refer the dispute to mediation or arbitration under the Asian International Arbitration Centre (AIAC) Arbitration Rules in Kuala Lumpur, in the English language, before resorting to litigation.

16. Contact Us

If you have any questions about these Terms, please contact: